Improve control of Pause Automation would include:
  • ability to set a specific amount of time rather than click multiple times
  • set maximum Pause Automation time based on subscriber's 24 hour window
  • flexible pause automation so certain parts of your automation could run but other parts be paused
-ability to turn off pause automation based on subscribers action/inaction. For example, if the subscriber sees the Livechat agent's message and doesn't respond within a certain amount of time, the Pause Automation would turn off and a note would be made that pause automation was turned off due to lack of response from the subscriber