Improved Live Chat Navigation
New easy-to-use filters have been introduced to Live Chat that will help agents save time when managing and navigating through customer conversations.
Screenshot 2022-08-04 at 13
Filter by Conversations:
Unassigned - New conversations that are not assigned to an agent
You - Conversations that are assigned to you as a Live Chat agent
Team - View and filter conversations that are assigned to other team members
All - All existing Live Chat threads (assigned and unassigned)
Filter by Channels:
View and filter all Live Chat conversations by channel