We are pleased to announce the release of our latest mobile app update, which brings significant enhancements to your Instagram marketing capabilities.
Here’s what you can expect:
- Simplified Comment Growth Tool: Streamlined version of our well-received Comment Growth Tool, specifically optimized for the mobile app. With this update, users can effortlessly create automations for all Instagram publications, including upcoming posts.
- Automation for Instagram Stories: A highly anticipated feature that creates automation for Instagram stories. Now, you can effectively engage your audience through personalized interactions and seamless conversations. Whether you choose to automate all stories or specific ones, this feature empowers you to establish deeper connections with your audience.
Our WhatsApp Message Template management functionality gets some essential updates:
- You can now delete Message Templates directly from Manychat, which also deletes them from Meta's WhatsApp Manager. Mind that deleting a template removes all its language versions as well. In addition, you can perform bulk delete actions for multiple templates.
- You can update Message Templates in Manychat, and the changes will be submitted to Meta for reapproval. Changes to Message Templates made via Manychat are synced with Meta's list.
- The interface of the Message Template builder was also updated to help you easily manage several language versions of your message within the scope of a single Message Template.
Please note that while it is possible to sync Message Templates from Meta's WhatsApp Manager to Manychat (except for new language versions of existing templates),
we strongly recommend that you create, update, and delete Message Templates using Manychat exclusively. This will help you avoid any syncing delays and conflicts, such as missing variables.
New Live Chat conversations can now be distributed to agents or groups automatically with Auto-Assignment for Inbox. This tool is essential for agents to efficiently manage new incoming conversations and control how they're distributed across the team.
Conversations can be automatically assigned to individual agents or groups and rules can be created for advanced routing based on specific conditions. Individual assignment limits can be set for each agent to ensure that they're not getting more tickets than they can manage at any time.
There are three options for Auto-Assignment:
Off- When Auto-assignment is turned OFF, team members manually select conversations from the 'Unassigned' folder.
Basic- All conversations in the 'Unassigned' folder are automatically distributed evenly amongst agents. Assignment limits can be set for each agent individually.
Advanced- Conversations can be assigned to individual agents or groups of agents using customized rules.
Auto-Assignment can be enabled by going to Settings --> Inbox --> Auto-Assignment.
Learn more about how to use Auto-Assignment for Live Chat.
Multiple image files can now be selected and sent to contacts in one action during a Live Chat conversation. Users will no longer need to send image files to contacts one by one.
To attach multiple image files, click the image icon at the very bottom of the Live Chat conversation, select the files in the pop-up modal, and hit send.
Previews of attached images can be seen in the text input field and can be removed by clicking the 'x' that appears when hovering over the selected image.
We're excited to announce that audio and video messages are now supported in the Instagram Direct Message channel.
Audio and video files can be attached to any Instagram message in Flow Builder and used in your automated flows. Different media can be incorporated into your flows to keep customers engaged through your DM automation.
New Audio and Video blocks are accessed through Instagram message blocks in Flow Builder:
Please note: We are aware that these messages take a bit longer to send. We are working with Meta to fix this.
Basic automations for Facebook Messenger can now be created and published with new templates for Messenger in the ManyChat mobile app.
Templates are pre-built, simple automations that can be customized to individual business needs.
To access Messenger templates, open the ManyChat mobile app, go to the 'Automations' tab, and press '+ New Flow' on the bottom right corner of your screen to access all available templates.
We're excited to announce that voice messages are now available in Live Chat for Facebook Messenger, WhatsApp, and Telegram on the ManyChat mobile app for iOS and Android.
Voice messages will allow Live Chat agents to include a human touch when needed and quickly reply to customers with audio in real-time conversations.
To record a voice message, simply press the microphone icon down from your open Live Chat conversation and record your conversation. Once the message is recorded, send it by pressing the airplane icon in the Live Chat thread.
Please note: Voice messages are only available on the ManyChat mobile app and are not available on the desktop version.
New easy-to-use filters have been introduced to Live Chat that will help agents save time when managing and navigating through customer conversations.
Filter by Conversations:
Unassigned - New conversations that are not assigned to an agent
You - Conversations that are assigned to you as a Live Chat agent
Team - View and filter conversations that are assigned to other team members
All - All existing Live Chat threads (assigned and unassigned)
Filter by Channels:
View and filter all Live Chat conversations by channel
We've made some improvements to Canned Responses in Live Chat that will allow agents to easily create and find existing responses without ever leaving the Live Chat conversation.
Formerly known as Snippets, Canned Responses are pre-built messages that can be built for agents to quickly reply to frequently asked questions and inquiries from customers.
To create a new Canned Response, simply click the new chat bubble icon with a star, located at the bottom of your text input window in Live Chat, to view a menu of options to manage, find, or create a new message:
All existing Canned Responses will be displayed in this new drop-down view so agents no longer have to search for them via text input. Canned Responses can still also be managed by accessing the Live Chat section from your Settings.
We've made some improvements to Notes in Live Chat that will make it easier for agents to manage notes for themselves and between other agents.
Jump to Notes
You can now easily jump to any existing note simply by clicking the note from yourself or another agent:
All existing notes for a contact can easily be viewed in their contact card from Live Chat so you can make sure that important notes for contacts are visible and accessible to all agents.